Member help centre
Frequently asked questions
Clear answers about your personalized plan, AI tools, progress tracking, membership and privacy.
Getting started and your personalized plan
What does my membership include?
Your membership includes a personalized daily job-search plan, daily and weekly progress tracking, the AI Career Studio, an integrated application tracker, resume and cover-letter templates, interview preparation and the member resource library.
Each membership includes up to 20 AI actions per month.
How is my personalized plan created?
When you first join, you complete a short onboarding survey about your current situation and the amount of time you can dedicate each day. Rising Careers uses those answers to assign your job-search track and daily workload.
What happens after I complete today’s tasks?
Checking off a task updates your daily and weekly progress. When every task assigned to the day is complete, the day is marked complete and the next day becomes available.
What if I miss a day?
Your unfinished work remains available and may be marked overdue. You do not lose the task or need to restart the program. Complete the remaining work when you are able and continue from there.
Can I change my track or daily time commitment?
If your situation or available time changes, contact hello@risingcareers.co. We can help determine whether your profile should be adjusted.
AI tools and application tracking
What can I do in the AI Career Studio?
You can request resume feedback, compare a resume with a job description, identify relevant keywords, draft a focused cover letter and practice interview responses.
How do the 20 monthly AI actions work?
Each completed AI request counts as one action. Your allowance resets monthly, and unused actions do not carry forward. The limit helps keep the service sustainable and encourages thoughtful use.
Should I use AI results without reviewing them?
No. AI can make mistakes, miss context or suggest wording that does not accurately reflect your experience. Review and edit every result before using it in an application. You remain responsible for the final documents you submit.
What is the application tracker?
The integrated tracker helps you record applications, statuses, follow-up dates and notes in your member account. A downloadable Google Sheets template is also available if you prefer to manage a separate copy.
Billing and access
What is the difference between monthly and 90-day access?
Monthly access renews each month until you cancel. The 90-day option is a fixed term paid in advance and does not automatically renew.
How do I cancel a monthly membership?
Sign in, open My Account, select your membership and follow the cancellation steps. Your access continues through the end of the billing period you have already paid for, and future renewals stop.
What happens when my access ends?
You will no longer be able to use member-only pages, AI tools or the integrated tracker. Files you downloaded for your personal use remain subject to the Rising Careers licence and may not be shared, resold or redistributed.
Where is Rising Careers available?
Rising Careers is currently available to eligible adults in Canada and the United States, excluding residents of Quebec. You must be at least 18 or the age of majority in your location.
Privacy, outcomes and support
Is my information shared with my employer?
Employers do not receive your resume, AI results, job applications, tracker details or individual task activity. Limited aggregate information may be provided only when it is included in the employer agreement and permitted by applicable law.
Does Rising Careers guarantee interviews or a job offer?
No. Rising Careers provides self-paced tools, educational content and structured job-search support. We cannot guarantee interviews, employment offers or any particular career outcome.
How do I get technical or account support?
Email hello@risingcareers.co or use the Contact Us page. Include the email address connected to your account and a short description of the problem. Do not email passwords or sensitive documents.